Refund policy

Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns
We accept returns for change of mind within 30 days of purchase. Items must be unused, in their original packaging, and in saleable condition.

How to start a return
Email us at hello@ozharvest.ventures with your order number and the details of your return request. We will provide instructions for sending the item back.

Refunds
Once your return is received and inspected, we’ll notify you. Approved refunds will be processed to your original payment method. Shipping charges are non-refundable.

Exchanges
If you need a different size or product, contact us and we will arrange an exchange, subject to stock availability.

Damaged or faulty items
If your order arrives damaged or faulty, please contact us within 7 days with photos and your order number. We will replace or refund the item immediately.

Non-returnable items
Food and beverage items cannot be returned unless faulty.

Contact
For any refund or return enquiries, email hello@ozharvest.ventures

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, drinks, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ozharvest.ventures.